About the National Diabetes Services Scheme (NDSS)


The National Diabetes Services Scheme (NDSS) is an initiative of the Australia Government, administered by Diabetes Australia. The NDSS delivers diabetes-related products at subsidised prices and provides information and support services to people with diabetes.

Registration is open to Australians with diabetes, is free and only needs to be done once.

To register with the NDSS, applicants must be diagnosed with diabetes and hold or be eligible to hold a Medicare card and live in Australia. Sometimes visitors to Australia may be eligible through a Reciprocal Health Care Agreement with their home country.

People who are registered with the NDSS can access a range of subsidised Government approved products including:

Eligible persons can only be registered by their doctor or a Credentialled Diabetes Educator (CDE). A registration form can be downloaded from the NDSS website.

Please visit the NDSS website at http://www.ndss.com.au or telephone on 1300 136 588 for any further information.

Important Information regarding changes to the National Diabetes Services Scheme (NDSS)

From 1 July 2016 some important changes are happening to the National Diabetes services Scheme (NDSS). There are no changes to the types of products available under the NDSS, but the way people access these products may change. People will still be able to access NDSS products through their local participating community pharmacy access point. In fact the Federal Government wants to extend the number of community pharmacies that provide NDSS products to make it more convenient for people with diabetes. NDSS products will no longer be available through Diabetes Australia (DA) or state and territory diabetes organisations. This means people will no longer be able to order products via the Diabetes Australia shops, the NDSS 1300 number or via the website. Diabetes Australia and state and territory diabetes organisations will instead focus efforts on continuing to provide education services for people with diabetes. There will be no changes to NDSS education services funded by the Government - in fact the Government will be increasing funding to expand education and support available to people with diabetes. Community Pharmacies have made up more than 90% of all NDSS access points in Australia for over ten years, so people can be confident that if they have not accessed pharmacy before for this, they will receive a high level of service. Please visit the Department of Health website for the latest updates or click here to read the NDSS Frequently Asked Questions.